How does at&t phone insurance work

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How do I use my AT&T phone insurance?

File and track an insurance claim

  1. Go to
  2. Call 888.562. 8662. We’re available weekdays from 8 a.m. to 10 p.m. ET and weekends from 9 a.m. to 9 p.m. ET.

How much is the deductible for AT&T Mobile Insurance?

AT&T Mobile Insurance program detailsStandard DeductibleTier A$25Tier B$50Tier C$125Tier D$200

Does AT&T cell phone insurance cover cracked screens?

AT&T has a new service that will fix the screen of some iPhone and Android devices. … Repairs can be made the same day you turn in a claim with AT&T, assuming the Asurion technician is available and you get your claim in by 2pm local time.

Can you add insurance to a AT&T phone anytime?

For $8.99 a month, billed to your regular AT&T account, you can insure one phone or tablet against “loss, theft, physical or liquid damage.” It also covers out-of-warranty malfunctions. AT&T says a replacement device could be sent out the same day a claim is filed, although it may take longer.

Will AT&T replace my phone for free?

If you use AT&T for your wireless service and your phone malfunctions, gets lost, or gets damaged, you may be able to get a replacement for little to no charge.

What does my ATT phone insurance cover?

Insurance: Coverage for loss, theft, physical and liquid damage, and out-of-warranty malfunction for up to three eligible mobile devices, including tablets and laptops. … Non-connected devices can be Wi-Fi tablets or laptops with Windows Vista®, OS X®, Android™, iOS® or newer operating systems.

Will AT&T replace my phone?

Phone Insurance – AT&T Device Protection. Introducing same-day replacement and set up for lost, stolen, and broken phones. Available with AT&T Protect Advantage. ¹ Available for eligible devices in select areas.

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What is the AT&T Protect for 1 fee?


What happens if you lose your phone AT&T?

AT&T, on its website, advises customers to report a lost or stolen phone and suspend their service, buy a new device and then reactivate service. … You’ll get a reconditioned phone and it may not be identical to the one you lost.

How much does it cost for AT&T to fix a cracked screen?

Beginning November 15, if you drop your phone and end up with a cracked screen, AT&T will repair it for just $89, provided you have an existing AT&T insurance plan.

How much does it cost to fix a cracked phone screen?

So one broken screen replacement on the Galaxy S7 Edge will cost you $208. If you have a Google Pixel, Google has paired up with third-party repair chain uBreakiFix to offer walk-in screen repairs for the relatively affordable price of $129 for the Pixel ($82 at Amazon) and $149 for the Pixel XL.

Can the AT&T store fix my iPhone screen?

Yes, AT&T will replace an HTC, iPhone, or any other phone with a cracked screen, lost or damaged, as long as you have bought AT&T’s insurance. … When you arrange a replacement phone or file a claim under AT&T’s insurance program, you do it over the phone or online, not in the store.

How do I add AT&T device protection?

Sign up for AT&T device protection

  1. Go to your account overview and open the My wireless section.
  2. Scroll to My devices & add-ons and choose a device to sign up.
  3. Select Manage my device and then Get or manage add-ons.
  4. If you have more than 1 device, make sure the correct device is selected.
  5. Select See add-ons I can get.
  6. Choose Device protection.
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How long are AT&T phones under warranty?

Confirm device warranty

New devices (other than Apple®): Typically a 1-year manufacturer warranty. AT&T Certified Restored: Typically a 90-day warranty. AT&T Certified Pre-Owned: No warranty (see our Return Policy) New Apple devices or devices replaced by Apple: Typically a 1-year warranty.

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